FAQs
Frequently Asked Questions
Q: Why are your prices so low?
A: We prioritize people, not profit! Our mission is to spread qualitative products to as many people as possible. Natural should not be exclusive or expensive.
Q: How long will it take to receive my product from the time I place my order?
A: The time varies depending on which country you’re ordering from. From the time you place your order it will take us 2-3 business days to prepare your order and then we will ship it to you. Shipping typically takes anywhere from 5-7 days (Canada) from the time that we ship it to you. You will be notified when the item has been shipped.
Q: Where is your next pop up booth/location?
A: Our next pop up booth/location will be posted on our tab under Events. Please check back often as we are regularly out in your community.
Q: How do I apply your body butter and face cream?
A: Since all of our products are made with 100% pure exotic butter and essential oils, only a small amount will do. Click here to watch our video on how to apply our body butter and why you only need a small amount.
Q: What is the difference between a body butter and body lotion?
A: A body butter is made with pure exotic butter like shea, mango, coconut, and cocoa and carrier oils such as almond, grapeseed, castor, jojoba, rosehip seed, and non GMO Vitamin E as a natural preservative. Simply put, oils do not require preservatives unless they come into contact with water. A lotion is made using equal parts water and oils. The presence of water is one of concern since water requires chemical preservatives to prevent the growth of mold and bacteria, namely chemical preservatives such as parabens and phthalates to inhibit the growth of dangerous bacteria.
Q: What is the best way to care for my products?
A: The best way to care for your products is to keep them away from water and extreme heat or cold. Use clean, dry hands each time you apply your product. As mentioned earlier, our products do not contain chemical preservatives, therefore, we use Vitamin E as a powerful antioxidant. Every effort should be made to use clean hands when applying any of our products. We recommend keeping your product away from direct heat or sunlight. Any butter and oil will melt or freeze in extreme temperatures.